matejl Terms and Conditions

These Terms and Conditions govern your use of the matejl platform. By registering an account or accessing any part of the site, you agree to be bound by the rules set out below. Please read this page carefully before you start playing. If you have questions, visit our FAQ page or contact our support team.

Platform Rules Account Eligibility Deposits & Withdrawals Responsible Gaming

Platform Rules and Player Obligations

1. Eligibility and Account Registration

You must be at least 21 years of age to register and use the matejl platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that you are of legal age and that all information you provide during registration is accurate and up to date. Each player is permitted to hold only one account; duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify our support team immediately at [email protected]. matejl reserves the right to request identity verification documents at any time to confirm eligibility.

2. Deposits, Withdrawals, and Payments

All transactions on matejl are processed in Philippine pesos (PHP) using supported local payment methods including GCash and Maya. Deposits are credited to your account once the transaction is confirmed by the payment provider. Withdrawal requests are subject to identity verification and may require additional documentation before processing is completed. matejl does not accept payments from third parties; all deposits must originate from a payment method registered in your own name. Minimum and maximum transaction limits apply and are detailed on the Deposit page. Any attempt to reverse, dispute, or fraudulently claim back a deposit may result in immediate account suspension and forfeiture of funds.

3. Betting, Gaming, and Bonuses

All bets placed on matejl are final once confirmed. Sports betting markets, live casino games, and any associated odds or rules are subject to change without prior notice, particularly in response to live event developments. Bonus offers and promotions are subject to their own specific terms, including wagering requirements, eligible games, and expiry dates, which will be communicated at the time the offer is made. matejl reserves the right to void bets or withhold winnings if there is evidence of system errors, data feed failures, or any form of abuse or collusion. Players are responsible for understanding the rules of each game or market before placing a wager. The platform does not guarantee continuous availability of any specific game, market, or feature.

4. Responsible Gaming and Account Limits

matejl is committed to promoting responsible gaming among all Filipino players. You may request deposit limits, session time limits, or a temporary self-exclusion by contacting our support team at [email protected]. Players who feel their gaming activity is becoming problematic are encouraged to visit the Responsible Gaming page for guidance, tools, and resources specifically available to Filipino players. Self-exclusion requests will be processed promptly and, once active, cannot be reversed for the duration of the exclusion period. matejl will not knowingly allow a self-excluded player to continue using the platform, and any accounts found to be in breach of a self-exclusion will be closed immediately. We also reserve the right to proactively apply limits or restrictions to any account that shows signs of harmful gaming behaviour, in line with our duty of care to all players on the platform.

5. Privacy, Data, and Security

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection, storage, and use of your personal information as described in that policy. matejl uses industry-standard security measures to protect your data and financial transactions, but you are also responsible for keeping your own login credentials secure and not sharing them with any third party. We may use your contact details to send you account-related communications, including security alerts, transaction confirmations, and platform updates. You may opt out of marketing communications at any time by contacting [email protected]. Any suspected data breach or unauthorised access to your account should be reported to our support team immediately so that appropriate action can be taken.

6. Prohibited Conduct and Account Termination

Players are strictly prohibited from engaging in any form of fraud, collusion, match-fixing, bonus abuse, or use of automated software (bots) on the matejl platform. Any attempt to exploit technical errors, glitches, or loopholes in the platform's systems will result in immediate account suspension and forfeiture of any associated balances. matejl reserves the right to terminate any account at its sole discretion if there is reasonable suspicion of prohibited conduct, without being required to provide detailed justification. Accounts that have been inactive for an extended period may also be subject to closure in accordance with applicable regulations. Players whose accounts are terminated for breach of these terms will not be entitled to any refund of deposits or return of bonus funds. If you believe your account has been closed in error, you may contact our support team to request a review of the decision.

7. Changes to These Terms

matejl reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via the contact details associated with their account, and the updated terms will be published on this page with a revised effective date. Your continued use of the platform after any changes have been published constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to close your account. We recommend that all Filipino players review this page periodically to stay informed of any updates. The most current version of these Terms and Conditions will always be available at this URL.

Last reviewed: June 2025. These terms apply to all players accessing matejl from the Philippines.

Common Questions About Our Terms

Quick answers to what Filipino players most often ask about platform rules and account policies.

The minimum age to register and use the matejl platform is 21 years, in line with Philippine gaming regulations. When you create an account, you confirm that you meet this age requirement. matejl may request identity verification documents at any time to confirm that players are of legal age. Accounts found to belong to underage players will be closed immediately and any funds will be handled in accordance with applicable regulations. If you are unsure whether you meet the eligibility requirements, please contact our support team at [email protected] before registering.

No — each player is permitted to hold only one account on matejl. Creating duplicate accounts is a breach of these Terms and Conditions and may result in all associated accounts being suspended and balances being forfeited. If you have accidentally created more than one account, please contact [email protected] immediately so the issue can be resolved. Players who attempt to circumvent this rule — for example, by registering under a different name or payment method — will be subject to permanent account closure. The single-account rule is in place to ensure fair play and to protect the integrity of the platform for all Filipino members.

You can request a self-exclusion, deposit limit, or session time limit by contacting our support team at [email protected]. Requests are processed promptly, and once a self-exclusion is active it cannot be reversed for the duration of the exclusion period. The Responsible Gaming page provides full details on the tools and resources available to Filipino players who want to manage their gaming activity. matejl takes its duty of care seriously and will proactively apply restrictions to accounts that show signs of harmful behaviour. We encourage all players to use these tools as a precaution, even if they do not currently feel their gaming is problematic.

When matejl makes material changes to these Terms and Conditions, registered players will be notified via the contact details on their account, and the updated terms will be published on this page with a revised effective date. Continuing to use the platform after changes have been published means you accept the updated terms. If you do not agree with any changes, you should stop using the platform and contact [email protected] to close your account. We recommend checking this page periodically so you are always aware of the current rules. The most up-to-date version of the Terms and Conditions will always be available at this URL for all Filipino players to review.

Ready to Get Started?

If you have read and understood these Terms and Conditions and are ready to join, create your free account today. For any questions about platform rules, payments, or responsible gaming, our FAQ page has detailed answers for Filipino players.