matejl Responsible Gaming

At matejl, we believe that gaming should always be a source of entertainment — never a source of stress or harm. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience safe, balanced, and enjoyable. Our responsible gaming programme is built around respect for every player's wellbeing.

Player Wellbeing Deposit Limits Self-Exclusion Session Controls Support Access
Play Within Your Means Set Time Limits Deposit Limits Available Self-Exclusion Option Gaming Should Be Fun Know When to Stop 24/7 Support Play Within Your Means Set Time Limits Deposit Limits Available Self-Exclusion Option Gaming Should Be Fun Know When to Stop 24/7 Support

Tools to Help You Stay in Control

matejl provides practical tools that every Filipino player can use to manage their gaming activity. These features are available directly through your account and can be adjusted at any time.

Deposit Limits

Set a daily, weekly, or monthly deposit limit in Philippine pesos to keep your spending within a comfortable range. Once a limit is set, it takes effect immediately and cannot be increased without a cooling-off period. This tool helps you plan your gaming budget responsibly and avoid overspending. You can review and adjust your limits at any time through your account settings. If you need assistance setting up a deposit limit, our support team is available to help.

Session Time Reminders

Enable session time reminders to receive a notification after you have been playing for a set period. Taking regular breaks is one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. You can choose reminder intervals that suit your routine, whether that is every 30 minutes or every few hours. These reminders are a gentle nudge to step back, reflect, and decide whether you want to continue. Staying aware of how long you have been playing is a simple but powerful habit for responsible gaming.

Self-Exclusion

If you feel that you need a break from gaming, our self-exclusion tool allows you to temporarily or permanently suspend your matejl account. Self-exclusion periods can range from a short cooling-off period to a permanent closure, depending on your needs. During the exclusion period, you will not be able to log in, deposit, or place bets. We take self-exclusion requests seriously and process them promptly to ensure your protection. To request self-exclusion, please contact our support team at [email protected].

Reality Checks

Reality checks are periodic on-screen messages that display how long you have been playing and how much you have wagered during your current session. These prompts encourage you to pause and make a conscious decision about whether to continue. They are especially useful for players who find it easy to lose track of time during live casino or sports betting sessions. You can customise the frequency of reality checks to match your preferences. Staying informed about your session activity is a key part of playing responsibly.

Loss Limits

A loss limit allows you to cap the amount you can lose within a defined period, giving you an additional layer of financial protection. Once your loss limit is reached, you will be unable to place further bets until the limit period resets. This tool is particularly helpful for players who want to ensure that gaming remains within their entertainment budget. Loss limits can be set alongside deposit limits for a comprehensive approach to responsible spending. Contact [email protected] to set up or adjust your loss limit at any time.

Support Access

Our dedicated support team is available around the clock to assist Filipino players with any responsible gaming concerns. Whether you need help setting up a limit, requesting a self-exclusion, or simply want to talk through your options, we are here to listen without judgement. You can reach us at [email protected] at any time. We can also point you towards professional support organisations in the Philippines if you feel you need additional help. Your wellbeing is always our priority, and no concern is too small to raise with our team.

Recognising Problem Gambling

Understanding the warning signs of problem gambling is the first step towards getting help. If any of the following apply to you or someone you know, we encourage you to reach out for support.

  • Spending more money on gaming than you can afford, or borrowing money to fund your gaming activity.
  • Feeling restless, irritable, or anxious when you are not able to play, or when you try to cut down.
  • Chasing losses — continuing to play in an attempt to win back money you have already lost.
  • Neglecting work, family, or social responsibilities because of time spent gaming.
  • Lying to friends or family members about how much time or money you spend on gaming.
  • Using gaming as a way to escape from stress, anxiety, depression, or other personal problems.
  • Feeling unable to stop or reduce your gaming despite wanting to do so.

If you recognise any of these signs, please do not hesitate to contact our support team at [email protected] or visit our FAQ page for more guidance. You can also seek help from professional organisations dedicated to supporting people affected by problem gambling in the Philippines. Remember, asking for help is a sign of strength, and support is always available.

Responsible Gaming Questions

Quick answers to the most common responsible gaming questions from Filipino players.

You can set a deposit limit by logging into your matejl account and navigating to the responsible gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit in Philippine pesos that suits your budget. Once the limit is applied, it takes effect immediately and any increase to the limit will require a mandatory cooling-off period before it becomes active. If you need assistance finding the setting or have any questions about how limits work, our support team at [email protected] is happy to guide you through the process. We strongly encourage all Filipino players to set a deposit limit as part of a healthy gaming routine.

When you request self-exclusion, your matejl account will be suspended for the duration you have chosen, which can range from a short cooling-off period to a permanent closure. During this time, you will not be able to log in, make deposits, or place any bets on the platform. We will also remove you from any marketing communications for the duration of your exclusion. To request self-exclusion, please contact our support team at [email protected] with your account details and preferred exclusion period. We process all self-exclusion requests as quickly as possible to ensure your protection, and we treat every request with complete confidentiality and respect.

matejl is strictly for players aged 21 and above in the Philippines. Gaming is intended as a form of entertainment and should never be seen as a way to make money or solve financial problems. It is not suitable for individuals who are recovering from a gambling addiction, those who are in financial difficulty, or anyone who finds it difficult to control their gaming behaviour. If you are unsure whether gaming is right for you, we encourage you to speak with a professional or contact our support team for guidance. We are committed to ensuring that our platform is enjoyed responsibly by all Filipino players who choose to use it.

Need Help or Have Questions?

Our support team is here for every Filipino player. Visit our FAQ page for more information, or create an account and start playing responsibly on matejl today.

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